Company Statement
Connecticare is a leading health plan in the state of Connecticut and a subsidiary of EmblemHealth, a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions. WellSpark is a digital wellness company and national subsidiary of EmblemHealth that offers a full suite of products and solutions to reward people for healthy behaviors.
Bilingual Customer Care Navigator - Flushing, Queens (English/Chinese)
Qualifications:
- Bachelor’s Degree
- Additional experience/specialized training may be considered in lieu of educational requirements required
- 3 – 5+ years of experience working with customers in customer service, medical or managed care environment required
- Experience in evidence‐based health and lifestyle coaching techniques preferred
- Ability and willingness to attend appropriate training and certification classes required
- Experience communicating directly with customers, assessing needs, and connecting customers with resources required
- Knowledgeable on how to navigate all aspects of medical care and managed care system, and health and wellness required
- Ability to demonstrate excellent service knowledge and hospitality, and optimistic warmth and empathy for the customers’ experience required
- Excellent communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences required
- Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) required
- Technologically savvy, with the ability to quickly learn and navigate different information technology systems required
- Bilingual English Chinese required
- Flexibility to work in different Neighborhood Care sites when needed required
Security Disclosure
If you are offered a job from one of the EmblemHealth family of companies that includes ConnectiCare, AdvantageCare Physicians, and WellSpark, the offer confirmation email will come from “HRTalentAcquisition” with the subject line: “Offer of Employment for (job title)” – Please respond online”.
We never ask you to join a Google Hangout, request you to purchase your own equipment or pay to apply. We do not send email from a third-party email service such as Yahoo or Gmail.
Pay Disclosure
A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.