Company Statement

Connecticare is a leading health plan in the state of Connecticut and a subsidiary of EmblemHealth, a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions.  WellSpark is a digital wellness company and national subsidiary of EmblemHealth that offers a full suite of products and solutions to reward people for healthy behaviors. 

Call Center Professionals - Farmington, Connecticut ($1,000 Sign-On Bonus)

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In-Person Hiring Event

Tuesday, July 9, 2024 (8am to 12pm & 2pm to 6pm)

ConnectiCare Campus, 175 Scott Swamp Road, Building 2, Farmington, CT 06032

We are offering a $1000 sign-on bonus for the training class beginning July 29, 2024

We are seeking dynamic Call Center Professionals to join our Call Center in Farmington, CT starting July 2024! 

Our Call Center professionals provide telephonic customer service support to members, providers and facilities. Handle incoming inquiries through multiple contact channels and effectively and efficiently communicate resolutions to members' requests ensuring high First Contact Resolution.  The Call Center team advocates for our members in the event there are issues and follows up with the members once the issues are resolved.

If you believe in extraordinary commitment to customer service, come join us!

All positions are on-site at our campus located at 175 Scott Swamp Road, Farmington, CT 06302

Essential Job Information:  

  • 5 weeks of in-classroom training onsite
  • Primarily sedentary

Compensation and Benefits:

  • Hourly Pay Rate is $ 19.23
  • Sign-On Bonus $1000 (terms apply)
  • We offer competitive health and wellness benefits

Job Responsibilities:

  • Proactively receive and respond clearly to telephone calls and correspondence from members regarding billing, benefits, coverage, payment, coding, and health services policies and procedures.
  • Demonstrate a customer service attitude on the initial call with a commitment to resolve customer issues including claims, benefit and enrollment inquiries through health plan navigation and collaboration with other internal groups.
  • Function as a scheduling agent, working in collaboration with the member, to ensure appointments are scheduled, as necessary. 
  • Maintain telephone log documenting number, content and type of calls received.
  • Explain medical pre-authorization requirements and disposition of pre-authorization requests, as necessary.
  • Research and analyze recurring billing and eligibility problems/complaints to determine root causes and trends. 
  • Provides instruction to members for submitting out-of-plan medical claims.
  • Investigate requests for claims adjustments by members and collaborates with internal teams to ensure adjustments are made. 
  • Inform and educate members on how to utilize self service capabilities and functionality with the portals and mobile application. 
  • Gather and proactively provide feedback to stakeholders based on member feedback to further improve customer experience.

Required Qualifications:

  • High School degree or equivalent
  • Up to 2 years of customer service experience
  • Microsoft office experience; with keyboarding and basic computer proficiency
  • Strong customer service skills
  • Excellent written and communication skills
  • Strong problem-solving and multi-tasking skills
  • Ability to collaborate and work effectively within a team environment

Preferred Qualifications: 

  • Associate or higher degree
  • Up to 2 years of call center experience in healthcare industry
  • Bi-lingual Spanish

Security Disclosure

If you are offered a job from one of the EmblemHealth family of companies that includes ConnectiCare, AdvantageCare Physicians, and WellSpark, the offer confirmation email will come from “HRTalentAcquisition” with the subject line: “Offer of Employment for (job title)” – Please respond online”.  


We never ask you to join a Google Hangout, request you to purchase your own equipment or pay to apply. We do not send email from a third-party email service such as Yahoo or Gmail. 

Pay Disclosure

A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.

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