Company Statement
Connecticare is a leading health plan in the state of Connecticut and a subsidiary of EmblemHealth, a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions. WellSpark is a digital wellness company and national subsidiary of EmblemHealth that offers a full suite of products and solutions to reward people for healthy behaviors.
To protect the health and safety of our workforce, members, patients, and the communities we serve, the EmblemHealth family of companies require all new employees to be fully vaccinated for COVID-19. Exemption/reasonable accommodations may be granted because of 1) a qualifying medical condition or disability that makes getting the vaccine unsafe for the individual, or 2) objection on the basis of sincerely held religious beliefs and/or practices.
Customer Care Navigator
Education, Training, Licenses, Certifications
• Bachelor’s Degree.
Relevant Work Experience, Knowledge, Skills, and Abilities
• 3 - 5 years of experience working with customers in customer service, medical or managed care environment required
• Experience in evidence-based health and lifestyle coaching techniques preferred; willingness to attend appropriate training
and certification classes required
• Additional experience/specialized training may be considered in lieu of educational requirements required
• Experience communicating directly with customers, assessing needs, and connecting customers with resources required
• Knowledgeable on how to navigate all aspects of medical care and managed care system; health and wellness required
• Ability to demonstrate excellent service knowledge and hospitality required
• Must be able to demonstrate optimistic warmth and empathy for the customers’ experience required
• Technologically savvy, with the ability to quickly learn and navigate different information technology systems required
• Bilingual English Spanish preferred
• Flexibility to work in different Neighborhood Care sites when needed required
Pay Disclosure
A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.