Company Statement
Connecticare is a leading health plan in the state of Connecticut and a subsidiary of EmblemHealth, a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions. WellSpark is a digital wellness company and national subsidiary of EmblemHealth that offers a full suite of products and solutions to reward people for healthy behaviors.
IT Service Delivery Leader - WellSpark Health
Qualifications
- Bachelor’s Degree required, preferably in an IT, information, or equivalent field of study.
- 10 years’ experience leading a customer care team/function. required
- 3 years’ experience managing a customer care team for a SaaS vendor. required
- Familiarity with SaaS solutions. required
- Track record of successfully managing / leading a software and/or SaaS-based customer support/care team. required
- Core skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data
- Analysis, Problem Solving, Effective Communication, Intuition for Business, Strategy Planning and Technical Aptitude. required
- Proficiency with Jira Service Desk software, including leveraging workflows, configuration, dashboards, and other features in support of service delivery. required
- Excellent organizational skills; ability to prioritize, lead, multi-task and execute projects cross-functionally. required
- Superior communications skills (verbal, written, presentation, interpersonal) with all levels/types of audiences; ability to explain complex concepts simply. required
- Excellent problem-solving skills and ability to navigate challenging situations in a professional manner. required
- Experience driving customer service success, case deflection strategies, continual process improvement, and using data and analytics to measure success. required
Security Disclosure
If you are offered a job from one of the EmblemHealth family of companies that includes ConnectiCare, AdvantageCare Physicians, and WellSpark, the offer confirmation email will come from “HRTalentAcquisition” with the subject line: “Offer of Employment for (job title)” – Please respond online”.
We never ask you to join a Google Hangout, request you to purchase your own equipment or pay to apply. We do not send email from a third-party email service such as Yahoo or Gmail.
Pay Disclosure
A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.