Company Statement
Connecticare is a leading health plan in the state of Connecticut and a subsidiary of EmblemHealth, a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions. WellSpark is a digital wellness company and national subsidiary of EmblemHealth that offers a full suite of products and solutions to reward people for healthy behaviors.
Marketplace Retention Specialist - Hybrid
Summary
Description of Duties:
- Assist individuals by completing the appropriate forms and meeting necessary recertification/re-enrollment targets, or by the facilitation of the process
- Communicate benefits of EH’s products/services to maximize potential for continued membership and/or enrollments or purchases/subscriptions
- Function as a liaison between all EmblemHealth departments to help identify and resolve member’s recertification problems or concerns
- Provide telephonic communication to Marketplace members in accordance with the Retention Plan developed by the Marketplace leadership team
- Provide proactive phone contact at least twice in the first three months of membership to welcome, explain benefits and provide health improvement opportunities
- Track call volume, member disenrollment date and member renewals in order to measure/evaluate effectiveness.
- Utilize automated tools such as EPACES, Market Prominence, ESAWS and QCARE to perform duties and conduct telephonic outreach and set field appointments when necessary
- Develop and maintain appropriate understanding of the health care products related to sales responsibility.
- Successfully complete periodic certification and testing to maintain knowledge level established by regulations
- Regular attendance is an essential function of the job
- Perform other duties as assigned or required
Qualifications:
- Associate’s degree in business, healthcare, marketing, communications field or related; B.A. preferred
- Must have and maintain up-to-date regulatory certification for all products sold as a condition of continued employment
- 1 – 2+ years of business experience with client/member/community interface and/or customer service required
- 3 – 5+ years of experience in sales or sales related community activities preferred
- Proven track record of successfully completing tasks / assignments within specified parameters required
- Ability to organize, prioritize, and to effectively manage multiple tasks simultaneously; ability to work as part of a team or independently required
- Excellent communication skills (verbal, written, presentation, interpersonal) with all types and levels of audiences required
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) required
- Ability to accurately enter and update information into a database system required
Security Disclosure
If you are offered a job from one of the EmblemHealth family of companies that includes ConnectiCare, AdvantageCare Physicians, and WellSpark, the offer confirmation email will come from “HRTalentAcquisition” with the subject line: “Offer of Employment for (job title)” – Please respond online”.
We never ask you to join a Google Hangout, request you to purchase your own equipment or pay to apply. We do not send email from a third-party email service such as Yahoo or Gmail.
Pay Disclosure
A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.