Company Statement
Connecticare is a leading health plan in the state of Connecticut and a subsidiary of EmblemHealth, a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions. WellSpark is a digital wellness company and national subsidiary of EmblemHealth that offers a full suite of products and solutions to reward people for healthy behaviors.
Supervisor, Broker Services - Remote
Summary of Job
Manage day to day operation of Broker & Account Services. Ensure appropriate allocation of staff resources to provide needed coverage. Schedule work and staff; monitor performance. Audit practices, policies, and team performance. Manage work queues.
Responsibilities
• Evaluate & supervise the broker services team.
• Implement new policies & procedures outlined by Director, in accordance with company policies & direction.
• Manage & report reps’ timecards & PTO requests.
• Keep a calendar of PTO days to always ensure adequate coverage at all times.
• Administer weekly auditing of phone calls to ensure accuracy of information.
• Analyze performance of reps for quality assurance. Conduct trainings as needed.
• Development of telephone survey & analyze results to make recommendations for improvements.
• Monitor reps’ performance against metrics.
• Monitor GA & broker email boxes weekly.
• Simplify workloads in Broker Service box.
• Monitor open ticket status to meet guidelines for closure; and responses from other departments to ensure accuracy of those guidelines.
• Develop training guides for broker services team.
• Coordinate & confer with other departments to ensure rules are being followed (billing, claims, vendor inquiries, membership rules).
• Perform other duties as assigned or required.
Qualifications
• Bachelor’s Degree (Required)
• 4 – 6+ years of relevant work experience (Required)
• In-depth knowledge of medical & dental plans (Required)
• Additional years of experience or specialized training may be considered in lieu of educational requirements (Required)
• Proven staff management experience, including union staff (Required)
• Proficient with MS Office - Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc. (Required)
• Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences (Required)
• Ability to effectively interact with internal and external contacts, including brokers (Required_
Security Disclosure
If you are offered a job from one of the EmblemHealth family of companies that includes ConnectiCare, AdvantageCare Physicians, and WellSpark, the offer confirmation email will come from “HRTalentAcquisition” with the subject line: “Offer of Employment for (job title)” – Please respond online”.
We never ask you to join a Google Hangout, request you to purchase your own equipment or pay to apply. We do not send email from a third-party email service such as Yahoo or Gmail.
Pay Disclosure
A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.